Credit & balance
PostPal bills printing and delivery against your account credit. You add credit through billing, and every mailing deducts the due amount. If credit is not sufficient for a campaign or API-flow batch, PostPal does not send it; the process remains configured and you are notified. This keeps costs under control.
Your credit is the balance PostPal uses to bill printing and delivery. Through top-ups, you increase the balance; each mailing deducts the due amount.
How billing works:
- You add credit in billing, depending on your payment method.
- When sending, the amount is first reserved and only captured once the mailing is actually sent.
- If no mailing is sent, the reservation is released again.
If credit is not sufficient for a campaign or an API-flow batch, PostPal does not send it: the process remains configured, open entries are checked again later and you are notified.
Frequently asked questions
- How do I add credit in PostPal?
- Start a top-up under Billing > Credit. Depending on the configured payment method, the amount is added to your balance.
- What happens if my credit is not enough for a mailing?
- PostPal does not send. The campaign or API flow remains configured, open entries are checked again later, and you are notified about the missing credit.
- How is credit deducted for a mailing?
- The due amount is first reserved and only finally captured when the mailing is actually sent. If it is not sent, the reservation is released.