Credit & balance

Your credit is the balance PostPal uses to bill printing and delivery. Through top-ups, you increase the balance; each mailing deducts the due amount.

How billing works:

• You add credit in billing, depending on your payment method.
• When a mailing is created, the amount is reserved and finally captured with the print order, for the actual number of recipients.
• If the mailing is cancelled, the reservation is released again.

If credit is not sufficient when a mailing is created, it is still prepared: contacts, print data and your approval go on, and the campaign or API flow stays active. It is printed only once the amount is covered - we get in touch with you about it. As soon as you top up, PostPal reserves the amount automatically.

Topping up from forms and settings

Open the top-up dialog from the credit payment method in a campaign or API Flow. Stripe returns to that form’s payment section after success or cancellation. Payment method settings also show your credit and let you top up; Stripe then returns to those settings. A top-up does not automatically change your saved default payment method. Campaign drafts save before checkout. For unsaved changes to an active or paused campaign choose explicitly between saving and discarding; saving keeps a paused campaign paused. The successful return itself does not book credit: the confirmed payment must be processed before the balance increases.